In today’s world of VO, the successful voiceover talent is not only proficient in the art of voiceover, but he/she is also a savvy entrepreneur. The days of working only in a major market, through reputable talent agencies, and having billing go through a third-party (like the union/payroll service, agency, etc.) are forever changed for many talent. That type of payment may account for only a small portion of a voiceover actor’s income now.
Most of my work nowadays comes through production companies, advertising and marketing firms and corporate or small business voiceover clients. In this current voiceover marketplace, the voiceover talent has to be on top of the money game to ensure they get paid for their services.
How to Avoid Payment Issues
I’ve been working as a professional voiceover talent for over 22 years, and in all of that time, the total number of instances when I did not get paid for voiceover services delivered is less than ten. I’m VERY grateful for that fact. Considering that I’ve generated over ten thousand invoices, that’s a pretty staggering track record on the positive side!
In recent years, using PayPal and credit cards to secure the full payment before releasing final audio files has provided some accounting leverage. I use that approach with almost all new clients, many smaller-sized jobs, and nearly all voiceover clients located outside of the US.
The other main reason I think I’ve been able to avoid payment issues is due to the accounting system that I follow religiously. Here are the key things that I do to make sure the check is always in the mail, and ultimately in my bank account.
1. Send out invoices within a reasonable time-frame
My system is set up for Monday delivery of invoices for all jobs completed the previous week. My business manager (aka my husband) handles all the accounting, and employs a checklist-driven system to automate as much as possible. First thing on the weekly list is “Send Out Invoices.” Occasionally we send one even faster if a client needs that. And, when it comes to PayPal invoices, I always send those directly through PayPal as soon as possible, usually upon completion of the project and/or prior to delivery of final audio. So, a good rule of thumb would be “send invoices within one week of job date.” NO exceptions!
2. Include wording in the invoice that explains what will happen if payment is not received within a specific time-frame
This gives me some leverage and recourse if a payment is overdue. The wording I use says basically, that prompt payment is appreciated and payments that are still outstanding after 60 days (from date of invoice) will have a late fee applied, which keeps increasing monthly until payment is made. You can determine the dollar amounts and/or percentages you want to use for the late fee (I use $20 per month or 2% interest per month, whichever is greater). This is a very standard practice these days, not only for voice over talents but for many other businesses as well. I rarely have to charge a late fee, but it’s good to have it there when I need it.
3. Have a professional, organized Accounts Receivables System
Whether you’re using a software program or doing the old school approach in a ledger, make sure you have an accurate, easy-to-use system for logging your payments as they come in. Since some payments come in electronically through PayPal or a merchant account service if you accept credit cards, you need to have a way to keep track of those digital notices too. Until fairly recently, we used to track payments in a ledger, which created a bit of redundancy, since we also use Quicken to send out invoices. But, when it comes to accounting, redundancy can be a good thing. That approach worked well for many years and we rarely had issues or errors. We now employ a similar method of tracking with the ledger now in an excel spreadsheet. The digital version offers additional useful benefits, such as being able to sort the data for tax purposes or other reasons. It doesn’t really matter what your system is, as long as it’s comfortable for you, and you can do what you need to do each week to keep track.
4. Follow steps consistently when receiving payments
This may seem obvious but it’s actually worth mentioning. If you don’t have specific steps to follow, you can easily make an error, which will lead to additional work and hassle later on. You want your clients to trust that they’re dealing with a professional, who follows good business and accounting practices. Simple steps, done consistently, will ensure proficiency.
Examples of types of steps to follow are:
– Write the invoice number on each received check, so you can easily backtrack it later on if there is a question.
– Make copies of all checks before depositing.
– Always follow your sequence of steps in the SAME ORDER so it is habitual and consistent. If you have delegated accounting to someone else, make sure they are following a procedure, and not randomly skipping steps.
– Include the “payment received date” and check number in your accounts receivables log.
Keeping a detailed accounting of payments will save you time, energy and money. If you’re not a detail-oriented person or you don’t like tracking things like this, find someone who can help you and pay them to do the job! I can personally recommend Tina Maloney, the VO Helper, who has many great skills and loves to work with the numbers. There are other virtual assistants out there who can assist with accounting. If all else fails, marry an accountant!
5. Watch the 30 day deadline like a hawk
For me, it’s 30 days from the invoice date. You may prefer a deadline that is shorter or longer depending on the types of clients you work with. From our software and even in the old ledger book, we can easily see when a payment has crossed the 30 day threshold for payment. An email is sent out to all clients who reach this point to follow-up on payment status.
It’s a very polite and friendly message (and not automated), and it almost always generates a reply with a status update of when we can expect the check. If we don’t get a reply, we re-send again the following week. After three attempts, we get on the phone and get more urgent with our communication. But, we always are polite and professional with how we communicate. Here’s a very good article that covers the importance of being polite in these situations.
You may notice that my late fee doesn’t apply until 60 days, but I contact the client at the 30 day mark. This is because, I want to make sure the payment is in process at 30 days. Sometimes the original invoice didn’t get to the right person. At 30 days, I feel comfortable checking in to make sure the ball is rolling, and to find out when I can expect a check to arrive. Keep in mind, I don’t do this myself, I have my accounting support person handle this correspondence.
Another added benefit of having someone else followup on late payments is that I can avoid having unpleasant mental associations with certain clients just because they are late in paying an invoice. It’s easy to fall into that trap and start to feel a little resentful about so-and-so not paying up when you distinctly recall turning around his or her project on a dime and totally over-delivering on the voiceover services end! It’s better if I personally don’t know who is late in paying bills in the 30 – 90 day late window. I sleep better, I avoid negative emotions spoiling my day, and in general, I’m able to feel very good about all of my clients. Knowing that I have someone tracking this and following up on my behalf keeps me out of the whole conversation. In this case, it is true that ignorance is bliss!
An Organized Accounting System Pays Dividends
While staying on top of your accounting system and procedures does take some consistent work and follow-through, the results are hugely worth the effort, and will have a positive impact on your productivity and overall mental state. And, as voiceover talents, keeping that positive mental attitude is a critical part of success over the long run.
Please share any additional accounting procedures that you find work well for you. I’d love to hear about your ideas and experiences!
Hi Debbie, thank you for this helpful article!
I was wondering if you could tell me how you usually pose the request to have your payment in full before sending the final audio? I’m new at freelancing, and am struggling with how foreward it feels to ask for that!
All the best,
Taylor
Hi Taylor,
thanks for your comment and question. Part of why I think you are struggling with this kind of request is because you are worried about how the client may respond, (you don’t want to lose them) and because our culture tells us that to be foreward in asking for what you require to do your job is somehow rude.
You have to start thinking of this as a business. Many actors in general are coming from the mindset of having everyone LIKE them. It’s natural. We all want to be liked.
Part of what I’ve learned, after being in the business for a long time, is that for me, respect is more important. It comes a little with the territory of having some success and feeling a bit more empowered, which only comes with time.
So, it’s just my policy, with all new clients, and international clients, that we transact with payment prior to delivery of services.
I might write something like : It is my policy with all new and international clients to secure payment in full in advance of delivery of final audio. I can send an audio sample for client approval beforehand, if necessary.
Or, you could just offer the choice of payment: Which payment method is your preference? I transact with all new and international clients via Paypal, Venmo and WavApps for pre-payment prior to delivery of final audio.
You can work out whatever wording feels comfortable for you, but asking for payment up front is often not met with any resistance at all from the people I deal with. Often, they pony right up and send over payment quickly, before I’ve even sent an invoice.
If you are solid with what you do, and have a website to back up your expertise and experience, that is another feather in the cap that gives you that extra confidence needed to ask for that upfront payment.
When/if you are stiffed by a client or two, you may get a little more emboldened to make this request for payment up front.
Hope that helps.
While upgrading to PayPal Business account, while describing your business (like the product or service keywords), what is to be chosen if we are a voice-over artist? Which purpose code to choose for the same?
I use the term “service” regarding PayPal description. But not sure how vital that description is. Just a choice.
Hi Debbie, I was wondering how you handle a kill fee a client refuses to pay! This client found me online and we had a back and forth over emails to negotiate the rate. They agreed to my quote and i did the recording. They liked the take but wanted to remove a few words. I replied i would need to charge a fee to record everything again. They then decided not to use my VO. I asked for a kill fee for the work done. They refused, saying there was no contract in place, just emails. They are based in Canada, i am in the US. Not sure how to handle the problem from here. Any advice?
Do you send a contract for any job agreed via email? (I thought the emails were sufficient as a contract). Also, what type of kill fee do you mention if you don’t send a contract per se? I have worked many years with clients for jobs booked via simple emails.. this is the first time i have such issue. Would love to hear your thoughts.
Hi Chris,
Sorry to hear of your situation. It’s one that any independent contractor faces now and again, even when being careful and thinking you have all bases covered.
For ALL new and international clients (Canada counts) I request electronic payment in full PRIOR to releasing the final audio. I guarantee my work, so if there is a change request, I will always follow up on that. In cases like this, then you have already been paid, so unless they choose to challenge payment, the transaction has already been completed.
I personally do not use contracts with clients, unless it’s a big gig, or an ongoing partnership, and it’s usually at their request. I know that there are some VO talents who contract every job, but it just makes for so much extra work, and these days, when so many jobs are small fry, it adds time to the bottom line, so in effect, with all the back and forth, you’re not only being paid less, but run the risk of your client just going elsewhere, to save themselves the trouble.
A Kill fee is something I’ve only run into a couple of times. If working thru a talent agency, sometimes you have a little more clout, but really, you’re sort of left with no leg to stand on here. If they refuse to pay, short of taking them to court with your email contract (which is way more trouble than it’s worth, of course) you’re really left with no recourse.
So, I’d advise just chalking it up to experience, and learning to require payment FIRST. I rarely get a pushback when making this request, and if I do…then it sends up the red flag for me. So you’re kind of covered either way in understanding if your client is legit.
Hope that helps. Sorry for the sitaution.
Debbie
Hi Tomoya,
I’ve been burned in situations like this so I would proceed very cautiously. Generally, I require payment prior to releasing files until I’ve worked with a client for awhile and found them to be trustworthy. I do turn down business when I don’t feel comfortable with a payment arrangement. The exception to that rule is if I am able to verify that the client is a legit and trustworthy client right away and that the odds of me not getting paid are extremely low.
Things to look for to determine legitimacy are: 1) do they have a very professional website? 2) are there any negative reviews that suggest you should not trust them? 3) are there positive remarks from other voice talent who have worked with them in the past and had a good experience? 4) what type of business are they in? Production company, advertising agency, marketing company? Who do they work with? Do they work with big name clients? The caveat to that one is that they can make it appear that they work with big names when in fact they may not.
The size of the job also factors in. If it’s a couple hundred dollars or less and they can’t come up with the money to pay you in advance, that is a red flag. If you have a way to receive money via a credit card payment, they should be able to pay in advance even if they don’t have the cash flow to pay from a bank account. PayPal connects to credit cards as well, so everyone should be able to do that.
I always prefer to walk away from a job and lose the money based on my choice, rather than having to chase down a payment for months later on. Been there, done that. Not going to make that mistake again if I can help it!
This is part of the game of being a voice talent, so you have to learn how to deal with situations like this to play the game. I hope my response is helpful. Good luck!
Thank you for all your advice!
I am currently having an issue with this.
This is my first time a client has asked me if I can work outside a 3rd party website, and I am very suspicious of whether he or she will make the actual payment. He or she said they are “unable to deal with freelancers through 3rd party sites like Freelancer / Upwork and have to work with them directly.” Do companies have policies like this?
Also, they have a payment policy of 30 days from date of invoice and I have to send the voice samples before the payment.
They did tell me they will issue a PO. Since I cannot issue part of the payment upfront due to their payment policy, they expect me to send my recordings before the payment.
I am currently waiting for their reply to my question regarding to their company website and that I will require them to create a contract before I work on the recordings.
Could you please help me in what I can do other than this to know that payment will be guaranteed?
Thank you.
Sincerely,
Tomoya
Hi Greg,
I sent you a personal email reply as well. But just to reply to your comment here on the blog… I find that 60 to 90 days is common with agency payments. And when you add that it’s a government contract as well, that is another layer of bureaucracy that could add even more time.
While I do have agency representation, most of the work I do is for clients who work with me directly and who found me through my website or referrals from other clients. In those situations, I have a lot more control over the timing of payments, and I always request payment within 30 days with recurring clients. Sometimes it takes a little longer but we get in touch at the 30 day point and find out what the status is.
I also have many clients who pay me at time of service through PayPal or some other digital payment platform. Securing payment for your services is just as important as getting the work in the first place, so I think it’s necessary to have a protocol that you use to followup on any payments that go beyond that initial timeframe. And again, with agents, there’s not a whole lot you can do to speed up that process. It’s still worth doing the work but you need to have a good flow of other work coming in with much shorter payment timeframes to keep your cash flow where it needs to be if you are relying on your voice over business as the way you make your living (which I do).
Hope that helps! Thanks again for reading and commenting!
My Agency asks me to wait 60 days from recording Voice-overs to receive payment. It’s now 60 days and when I followed up, they said; “We are still awaiting payment on this, we will check the status of payment with the client.”
I would think they would have received, or at least asked for and followed up on, payment from client long before my asking….60 days after the work! I know the client was the Department of Defense.